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Mastering Social Media – 1st Edition

Success stories told through real-life Government and Public Sector case studies gathered at the Public Sector Marketing Summit 2018.
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Mastering Social Media – 1st Edition

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When I work with marketing professionals in Government and public sector bodies, they always ask me to relay a case study as a way of demonstrating the potential results of a tactic or strategy I recommend.

When I brought leaders from Ireland, the UK, mainland Europe and the US together for the Public Sector Digital Marketing Summit, the stage became a beacon of social media and digital excellence.

My aim was simply to give voice to their work, showcase their truth and give them a stage to share their expertise. Mostly, the narrative of public sector is told through the lens of media and/or citizen journalists.

I would like to pay tribute to the public sector marketing pros profiled in this collection of essays and say a big thank you to them for sharing their work with us all. Peer-to-peer learning is invaluable in this sector, and I am honoured to be the facilitator of such rich conversations and knowledge-transfer.

What You Will Learn

The value of a social media strategy
The role of social media in recruitment
Social customer service
Engaging staff, students and prospective students
Emergency response on social media
The digital voice of local government
Creating an uncontested market through content
Online crisis management
100,000 reasons to embrace digital
How social media saves lives
Marketing in the age of assistance
Marketing to Millennials
The changing face of news in the digital age
“Learning from my peers’ experience is one of my preferred methods of keeping up to date with social media developments.”
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